The 1st requirement of the clause 16 of the ABPI Code of practice requires that “All relevant personnel including representatives and members of staff (including persons retained by way of contract with third parties) […] must be fully conversant with the requirements of the Code and the relevant laws and regulations.”

Hence the importance of training since it is the best way to ensure that representatives will provide quality information to members of the UK health professions, appropriate administrative staff, the public and recognised patient organisations.

The organization and monitoring of training is a major theme of the certification. It includes:
• Monitoring and tracking of training provided, whether ABPI induction examination or continuous examination
• Details of the numbers of medical and generic sales representatives who have passed the respective examinations

Beyond the issue of certification, training, whether for medical representatives or all employees of the laboratory is crucial in a sector where regulatory, scientific and medical news is abundant and requires a permanent knowledge update.

Finally, notwithstanding the obligation of professional training required by the ABPI, train and ensure the development of knowledge and skills of its employees is a powerful motivational tool and, consequently, an important lever of efficiency.

The IT training management system must enable to meet these challenges and:
• plan all types of training provided,
• follow the qualification of the trainers
• identify people to train or retrain,
• monitor training results and decisions (remedies, reformation, …)
• generate relevant indicators and dashboards and send to the persons concerned (Chief Pharmacist, Board of Directors, Training Manager, …)